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Terms & Conditions That Protect Your Play

When you open an account with s128, you enter into an agreement that covers your deposits, your gameplay, your withdrawals and how we handle your data.

Account securityPayment & withdrawal termsData & privacy protectionSupport contacts

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What Our Terms Cover

s128 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with s128 operates under the terms you agree to when you sign up. Those terms address how you use the platform, what happens when you deposit money via DANA, OVO, GoPay or QRIS, how withdrawals are processed and verified, and the rules around gameplay

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itself. Access and eligibility depend on local law. We keep these terms in place to protect both your account and our platform's integrity. When you open an account, you confirm you've read and accepted them. If anything in them changes, we'll notify you before the change
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takes effect, and you can choose to accept or close your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET ANSWERS FAST

Contact Us About Terms Questions

Team online

Live chat

Open your account and head to the chat widget in the bottom-right corner. Our team responds during our support hours, every day. They can walk you through any term or help you update your account details.

Email support

Send a message to our support inbox with your question or a copy of the term you're unsure about. We'll reply within 24 hours with an explanation or the step you need to take next.

In-app help

Log into your account, tap Settings, then Help & Legal. You'll find short summaries of the main terms and a link to escalate to our support team if you need more detail.

HOW WE PROTECT YOU

Security, Data and Your Rights

Account security

Your password is encrypted the moment you create it. We store it on secure servers and never share it with anyone inside or outside s128. When you log in from a new device, we may ask you to verify your identity first.

Payment data

When you deposit via DANA, OVO, GoPay or QRIS, your payment details stay between you and the payment provider. We never store your card or wallet credentials on our servers. Withdrawals are verified through the same secure channel.

Personal information

We collect your name, contact details and account history to verify your identity and prevent fraud. We keep this data only as long as your account is active, then delete it within 90 days unless law requires us to retain it longer.

Cookies and tracking

We use cookies to remember your login and keep your sessions secure. You can control cookies in your browser settings. Disabling them may affect your ability to stay logged in or access certain features.

Data request

You can ask for a copy of all personal data we hold on your account. Contact our support team with your request, and we'll send you a file within 14 days. You can also ask us to correct or delete your data.

Dispute resolution

If you believe we've violated a term or mishandled your account, contact support with details. We'll investigate and respond within 7 days. If you're not satisfied, you can escalate to our legal team via email.

Terms & Conditions FAQ

We review violations case by case. Minor breaches may result in a warning or temporary account suspension. Serious violations — such as using fake identity details or attempting fraud — can lead to account closure and forfeiture of balance. We'll contact you before taking action.

No. We'll email you at least 14 days before any material change takes effect. You'll have the chance to accept the new terms or close your account. If you keep playing after the deadline, you've accepted the change.

Yes. Every deposit via DANA, OVO, GoPay or QRIS is recorded on your account statement the moment it clears. If a game or payment system fails, we restore your balance from our transaction logs. You won't lose money due to our platform error.

Minimum withdrawal is 10,000 IDR. Maximum per withdrawal is 50,000,000 IDR, though limits vary by payment method and your account history. DANA, OVO, GoPay and QRIS all support these ranges. Check the Withdraw screen in your account for your exact limit today.

DANA, OVO, GoPay and QRIS transfers usually arrive within 5–15 minutes after we approve your request. Bank transfers may take 1–2 hours. We verify all withdrawals before sending, so approval typically takes under 10 minutes during business hours.

Yes. Contact our support team and ask to close your account. We'll freeze it immediately and delete all personal data within 90 days, unless law requires us to keep records longer. Your transaction history remains on file for compliance.

Yes. The terms apply to all players in Indonesia where local law permits. Access and eligibility depend on local law. If you're unsure whether you're eligible to play, contact our support team with your location and we'll confirm whether s128 operates in your area.

Terms & Conditions That Protect Your Play

Contact Us About Terms Questions

Live chat

Email support

In-app help

Security, Data and Your Rights

Account security

Payment data

Personal information

Cookies and tracking

Data request

Dispute resolution

Terms & Conditions FAQ

01 What happens if I break one of the terms?

02 Can s128 change the terms without telling me?

03 Are my deposits protected if s128 has a technical problem?

04 What's the minimum and maximum I can withdraw?

05 How long do withdrawals take to reach my wallet?

06 Can I close my account and have all my data deleted?

07 What if I'm in Bandung or another city — do the terms apply to me?

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