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Your Rights and Our Legal Commitments

s128 operates under a clear legal framework so you always know where you stand — from how your account data is stored to what governs each transaction you…

Jurisdiction-Aware TermsDANA, OVO, GoPay & QRIS CoverageData Retention PolicyAccount Rights ExplainedContact Path for Legal Queries
s128 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us for Any Legal Query

If you have a question about your rights under these terms, how your data is used, or how a specific transaction is recorded, our support team is available around the clock. You can reach us through live chat, email or our in-app messaging channel, and a legal query will be escalated to the right team within 24 hours of receipt.

Team online

Live Chat

Available 24 hours a day, seven days a week through your account dashboard. Legal queries are flagged and routed to our compliance desk within two business hours of submission.

Email Support

Send detailed legal questions or data requests to our support email. We respond with a reference number and a substantive reply within 24 hours of receiving your message.

In-App Messaging

Open the Help section on mobile or desktop, select Legal and submit your query directly. Your message is logged with a timestamp and tied to your account for accurate record-keeping.

ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account

Every account on s128 is protected by encrypted storage and two-factor authentication at login.

Data Storage

Your personal data — name, email, payment identifiers from DANA, OVO, GoPay or QRIS — is stored on encrypted servers. We do not sell or transfer your data to third parties outside of payment processing obligations.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences from the settings panel inside your account without affecting core functionality.

Account Security

Two-factor authentication is available for all accounts and strongly encouraged. Login attempts from unrecognised devices trigger an automatic email alert to your registered address within 60 seconds.

Data Retention

We retain transaction records — including QRIS and GoPay receipts — for a minimum of five years in line with standard financial record-keeping practice. You may request a copy of your records at any time.

Legal Contact

For formal legal correspondence, including data deletion or access requests under applicable privacy frameworks, direct your message to our legal desk via the email channel listed in the support section above.

Requesting Changes

You may request corrections to your account details — name spelling, registered email, linked payment method — through the Account Settings page or by contacting support. Changes to payment rails like OVO require identity reconfirmation.

Legal FAQ for s128 Account Holders

These are the questions we receive most often about our legal terms, your data rights and how our policies work in practice. Each answer reflects the current published policy and applies to all accounts where local law permits.

Access and eligibility depend on local law. You are responsible for confirming that using the platform is permitted in your location. Our terms set out the rules of the agreement independently of any specific national jurisdiction.

We collect your name, email address, date of birth and the payment identifiers associated with DANA, OVO, GoPay or QRIS. This data is used solely for account management, transaction processing and legal compliance purposes.

Yes. Submit a data access request through live chat or the support email and we will produce a record of your deposits, withdrawals and account activity within five business days of receiving your verified request.

Transaction and account records are retained for a minimum of five years after account closure. This applies to all payment methods including GoPay and QRIS, in line with standard financial record-keeping requirements.

We notify you by email to your registered address before material changes take effect. The updated version is then published on this page. Continuing to use your account after the notice period means you accept the revised terms.

Send a formal deletion request to our legal desk via the support email. We will process it within 30 days, subject to retention obligations. Certain transaction records must be kept under financial compliance rules regardless of deletion requests.

Session cookies are required for login functionality. Analytics cookies are optional and can be turned off in your account settings panel without affecting your ability to deposit via OVO, DANA or access the main lobby.