Reference

How s128 Protects Your Account Information

Your account security and payment privacy are at the core of how we operate.

Encryption on all payment transactionsClear data retention periodsYou control your account settings
Explore the Lobby Read FAQ
s128 How s128 Protects Your Account Information
GET HELP WITH YOUR PRIVACY

Contact Us About Your Data

If you want to request a copy of your data, update your account details, or ask us how we use your information, reach out to our support team through the channels below. We respond to account and privacy questions Monday to Sunday, 09:00 to 23:00 Jakarta time.

Team online

Live Chat

Open the chat window in your account lobby or at s128.club. Our agents answer data requests and account questions in real time during support hours.

Email

Send your privacy inquiry to [email protected]. Include your account username and the specific data you want to review or modify. We reply within 24 hours.

In-Account Settings

Log in, go to Settings → Account → Privacy & Data. You can download your activity report, update your contact details, or request account deletion there.

HOW WE KEEP YOU SECURE

Data Security, Cookies and Your Rights

We encrypt all payment data using industry-standard TLS 1.3 so DANA, OVO, GoPay and QRIS transfers stay private between you and our payment processor.

Encryption Standard

All transactions use TLS 1.3 encryption. Your DANA, OVO, GoPay and QRIS payment details never appear in plain text in our system or logs.

Cookie Management

We use session cookies for login and analytics cookies to understand lobby behaviour. You can disable non-essential cookies in your browser without affecting account access.

Fraud Detection

We monitor login location, device changes and withdrawal patterns. Unusual activity triggers a verification step—this may delay payouts by 1–2 hours but keeps your balance safe.

Data Retention

We keep account records and transaction history for seven years. Inactive account data is reviewed annually; you can delete your account anytime via Settings.

Your Rights

You have the right to access, correct or delete your personal data. Contact [email protected] with your request and we'll process it within 14 days, where local law permits.

Third-Party Sharing

We share data only with our payment processors and licensed fraud-detection services. We do not sell or rent your information to advertisers or other platforms.

Your Privacy Questions Answered

Yes. Go to Settings → Account → Privacy & Data and click 'Download My Data'. We'll prepare a file with your registration details, login history, game activity and all transactions. Download requests usually process within 48 hours. Email [email protected] if you need help.

We retain deposit and withdrawal records for seven years to comply with financial regulations. Your account activity and login history are kept for two years. After you close your account, we delete personal data (name, email, phone) within 30 days, except where law requires us to keep records.

No. We never sell or share your personal information with marketing companies or other gaming platforms. We only share data with our payment processors and fraud-prevention vendors when needed to process your deposit or detect suspicious activity.

When you close your account via Settings, we stop collecting new data immediately. Your personal details (name, phone, email) are deleted within 30 days. Transaction records remain for seven years for legal and regulatory compliance, but your account access is terminated at once.

We use encryption on all logins and password hashing to protect credentials. If we detect unusual login activity—a new device or location—we send a verification code to your registered email or phone. You can also enable two-factor authentication in Settings → Security.

Yes. Go to Settings → Account and update your phone number or email address anytime. Your account name cannot be changed once registered. To request deletion of all data, contact [email protected] with your account username and we'll process your request within 14 days, where local law permits.

No. Our cookies work only while you're logged into your account or visiting s128.club. We don't drop tracking pixels on external websites. You can manage cookie preferences in your browser settings—disabling them won't block your login or gameplay.

Related Pages

s128 Indonesia s128 Login About Us Register s128 Casino